The Double Face of Product Management: Balancing User Needs and Organizational Vision
Two Faces, One Mission
Product managers must align a user’s intuitive experience with organizational goals. AI isn’t a tool—it's a transformative collaborator.
Superagency: Empowering People with AI
McKinsey's "superagency" concept explains AI's role in amplifying human creativity and productivity—like electricity did centuries ago—but warns that leadership must adapt or risk being outpaced.
Employees Are Ahead of the C-Suite
Disparities in AI adoption are eye-opening: employees are using generative AI daily far more than executives expect, with Millennials leading the charge.
AI as Strategy, Not Just Support
Agentic AI—where systems perceive, decide, and act—are already emerging in recruiting, customer service, and learning contexts—augmenting human roles, not replacing them.
Bringing Your Two Faces into Harmony
YouserFace builds products where the user and organizational stories resonate together. AI becomes the connective tissue—clarifying feedback, forecasting evolution, and building empathy.
References
McKinsey: "Superagency in the Workplace" — https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/superagency-in-the-workplace-empowering-people-to-unlock-ais-full-potential-at-work
InnovationLeader summary of McKinsey's findings — https://www.innovationleader.com/report-tldr/mckinsey-report-finds-employees-moving-faster-with-ai-than-leaders/
CBOT: "Employees Are Rapidly Adopting AI" — https://www.cbot.ai/according-to-mckinseys-superagency-in-the-workplace-report-employees-are-adopting-ai-solutions-much-faster-than-their-managers-anticipate/
McKinsey: "The future of work is agentic" — https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/the-future-of-work-is-agentic